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Will the UGC handle complaints from staff members of its funded universities?

  • All universities are separate legal entities and they have established appeal and grievances mechanisms in place which are tailored to the particular circumstances of each university. We believe that individual universities are in the best position to handle complaints lodged by their staff. The Councils of the eight UGC-funded universities all have lay members. Therefore, there is already a degree of third-party oversight.

  • The UGC Secretariat recently completed a research of the practices of ten reputable overseas universities and set out our findings in relation to the grievances/complaints handling procedures adopted by local universities. Our findings show that local universities' procedures are quite comparable to best overseas practice. There are also some areas where improvements can be contemplated. We have shared the findings with universities, and will continue to work closely with the universities with a view to improving their complaint-handling mechanisms.