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Will the UGC handle complaints from staff members of its funded institutions?

  • All institutions are separate legal entities and they have established appeal and grievances mechanisms in place which are tailored to the particular circumstances of each institution. We believe that individual institutions are in the best position to handle complaints lodged by their staff. The Councils of the eight UGC-funded institutions all have lay members. Therefore, there is already a degree of third-party oversight.

  • The UGC Secretariat recently completed a research of the practices of ten reputable overseas institutions and set out our findings in relation to the grievances/complaints handling procedures adopted by local institutions. Our findings show that local institutions' procedures are quite comparable to best overseas practice. There are also some areas where improvements can be contemplated. We have shared the findings with institutions, and will continue to work closely with the institutions with a view to improving their complaint-handling mechanisms.